Frequently Asked Questions
What is the new VIN Precision+ feature?
Traditional VIN decoding does not provide sufficient detail to identify individual vehicles’ precise valuations as it does not enable decoding of many features and packages present on vehicles as they leave the assembly line.
VIN Precision+ from J.D. Power Valuation Services makes the blind spots associated with traditional VIN decoding a thing of the past. By combining the unbiased and accurate values from J.D. Power Valuation Services with industry-leading ChromeData as built data, VIN Precision+ decodes VINs based on actual OEM build data where available, or incorporates vehicle configuration information derived from a sophisticated algorithm developed by J.D. Power, to reveal exact trim and equipment specifications at the time the vehicle rolled off the assembly line.
The result? The most robust and precise valuations in the industry.
Examples of the impact of VIN Precision+ on the vehicle value can be experienced by booking out any of the following vehicles:
Why do I have to pay for additional lookups for VIN Precision+ data?
The additional look-up is required to justify utilizing proprietary and powerful new data sources and performing extensive natural language processing and data mapping required to identify the installed options and/or trim for a given VIN.
What happened to cargo versions of light duty vans, and passenger versions of medium-duty vans?
Last Modified on 04/10/2019 12:52 pm EDT
As of January 2017 values, we moved cargo versions of most light-duty vans into the commercial truck category, and passenger versions of most medium-duty vans into the cars and light truck category. In most cases this represents a change in the manufacturer, and in all cases the vehicles had to be dropped and recreated due to the differences in content creation and maintenance in our systems, so the IDs changed as well.
Models moved to the cars and light truck category include:
Dodge/Ram ProMaster City Passenger Vans
Dodge Sprinter Passenger Vans
Ford Transit Wagons
Ford Transit Connect Passenger Vans
Freightliner Sprinter Passenger Vans
Mercedes-Benz Metris Passenger Van
Mercedes-Benz Sprinter Passenger Vans
Nissan NV3500 Passenger Vans
Models moved to the commercial truck category include:
Chevrolet G-Series Cargo Vans
Dodge Ram Van Cargo
Ford Econoline/E-Series Cargo Van
GMC G-Series Cargo Vans
Do you value vehicles outside the United States?
Last Modified on 04/10/2019 12:52 pm EDT
All valuations apply to vehicles manufactured for sale in the United States only.
How do you define vehicle condition?
Last Modified on 04/10/2019 12:59 pm EDT
There are a number of cosmetic, mechanical and maintenance factors that go into determining the condition of a used vehicle:
Clean - No mechanical defects and passes all necessary inspections with ease; paint, body and wheels may have minor surface scratching with a high gloss finish; interior reflects minimal soiling and wear, with all equipment in complete working order; vehicle has a clean title history; vehicle will need minimal reconditioning to be made ready for resale.
Average - Mechanically sound but may require some repairs or servicing to pass all necessary inspections; paint, body and wheel surfaces have moderate imperfections and an average finish which can be improved with restorative repair; interior reflects some soiling and wear in relation to vehicle age, with all equipment operable or requiring minimal effort to make operable; clean title history; vehicle will need a fair degree of reconditioning to be made ready for resale.
Rough - Significant mechanical defects requiring repairs in order to restore reasonable running condition; paint, body and wheel surfaces have considerable damage to their finish, which may include dull, faded or oxidized paint, small to medium size dents, frame damage, rust or obvious signs of previous repairs; interior reflects above average wear, with inoperable equipment, damaged or missing trim, and heavily soiled or permanent imperfections on the headliner, carpet and upholstery; may have a "branded" title; vehicle will need substantial reconditioning and repair to be made ready for resale; some existing damage may be difficult to restore.
What is the CPO value?
Last Modified on 04/10/2019 1:01 pm EDT
The Certified Pre-Owned (CPO) value is a guide to the typical premium added to the retail value when a given vehicle is initially sold by a franchised dealer under a manufacturer’s certification program.
This certification adds value to the vehicle as it reduces the risk of a buyer being subject to significant repair costs in the future. The CPO premium takes into account the warranty extension provided for the vehicle as well as the vehicle meeting the individual CPO program requirements of multi-point inspection, minimum age, maximum mileage, etc.
Vehicles can be certified more than once after the initial sale. If a vehicle is CPO eligible, regardless of the number of owners, it can still be certified. If an individual buys a CPO vehicle, and after 6 months decides he/she doesn’t like it, and trades it in, the dealer can once again perform the multi-point inspection and list it as certified again if it meets all certification required criteria.